![]() ![]() Work closely with Housekeeping management to ensure accurate status of each room, readiness of rooms for check-in and to report guest concerns.Ensure that all VIPs are pre-registered according to standards.Review GXP and ensure staff are following up accordingly.Print special requests report and block according to specifications.Review the arrival report for accuracy and completeness.Monitor the staff’s interaction with guests, ensuring prompt and courteous service resolve discrepancies with respective personnel.Monitor communication logs and ensure that guest requests are followed up within specified amount of time, according to hotel standards. ![]() Assist staff with their job functions to ensure optimum service to guests.Monitor the check-in/check-out process anticipate critical situations and assist wherever necessary to help alleviate the pressure and to process the guest expediently.Resolve guest complaints, ensuring guest satisfaction.Maintain positive guest relations at all times.Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.Possess the ability to follow proper phone etiquette. ![]() Be familiar with all hotel and departmental policies and procedures.Remain in stationary position for extended hours throughout work shift. Previous experience in a Marriott Hotel.Previous experience as a Front Desk Supervisor.Some college or training in Hospitality Industry.Maintain regular and punctual attendance.Maintain complete knowledge at all times of all hotel features/services, hours of operation.Monitor and maintain cleanliness, sanitation and organization of assigned work areas.Maintain complete knowledge of correct maintenance and use of office equipment.Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.Ability to type a minimum of 30 words per minute.Must be effective in handling problems in the workplace, including anticipating, identifying, and solving problems as necessary.Satisfactorily communicate with guests, management and co-workers in a courteous, empathetic and discreet manner.Direct performance of staff and follow up with corrections when needed.Ascertain departmental training needs and provide such training.Maintain confidentiality of guest information and pertinent hotel data. ![]()
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